We accept returns within 30 days of the delivery date. To be eligible, items must be in their original condition — unworn or unused, with all tags attached, in their original packaging — and accompanied by a receipt or proof of purchase.
To initiate a return, contact us at sales@trinitysupply.com. Items sent back without first requesting a return will not be accepted.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Customers are responsible for all return shipping costs. Trinity Supply Inc. does not provide prepaid return shipping labels for standard returns. Customers must arrange and pay for return shipping to the address below.
If you received an incorrect item due to an error by Trinity Supply Inc., or if the item arrives defective, Trinity Supply Inc. will cover the return shipping cost. Please contact us before returning the item so we can review the issue and provide the appropriate return instructions.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been received and processed.
Please securely package the item to help prevent damage during transit.
Return Address:
Trinity Supply Inc.
2815 West Magnolia Blvd, Suite B
Burbank, CA 91505
Please do not send items back without first contacting us and receiving return authorization.
The following items cannot be returned:
Please contact us if you have questions about whether your specific item is eligible.
Once we receive and inspect your return, we will notify you of the approval decision. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process and post the credit.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at sales@trinitysupply.com.
